Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the typical shipping timeframe for furniture items?

Most in-stock home decor and furniture items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer a warranty on Butterfly home products?

Yes, we offer a 1-year limited warranty on all furniture and lighting fixtures, covering manufacturing defects and structural integrity under normal household use.

What is your return policy for home textiles?

Items such as rugs, curtains, and bedding can be returned within 30 days of delivery, provided they are in their original packaging and have not been used or laundered.

Are your wood products sustainably sourced?

At Butterfly, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.